Stuck? A person answers.

Raise a ticket from any payment and we can see exactly what you see.

Help centre

From your dashboard, with the payment attached.

Business hours, Monday to Friday.

A customer says the prompt did not arrive

Ask them to pay to the reference instead. The sale is still open.

When is a payment actually paid?

Only after the provider confirms it. Waiting means we do not guess.

Who holds the money?

Your licensed provider account. Steadi Pay never holds it.

How do I go live?

Finish sandbox tests, then onboarding. Live mode stays off until both are done.

Live status and incident history at status.steadipay.ltd.