Get help on the payment in front of you
Open a ticket from any payment. The full history comes with it. You can also send a message from this page.
Help centre
Raise a ticket
From your dashboard, with the payment history already attached.
Message us
Write from this page, or email support@steadipay.ltd for support, or info@steadipay.ltd for general enquiries.
Phone
Business hours, Monday to Friday, when you would rather talk it through.
Office
Area 47/5, Malingunde Close.
Lilongwe, Malawi.
Message us
Tell us what you need help with. We read this at support@steadipay.ltd.
Area 47/5, Malingunde Close.
Lilongwe, Malawi.
Help centre
A customer says the prompt did not arrive
Ask them to pay to the reference instead. The sale stays open until Airtel, TNM or the bank confirms it.
When is a payment actually paid?
After the partner confirms it. Waiting on the dashboard means the confirmation is still coming.
Who holds the money?
Your own account at a licensed provider.
When can I go live?
Not yet. Steadi Pay is not live. Until then you can build and test in the sandbox. Ask for early access on this page.
Check whether something is down
Current status and incident history at status.steadipay.ltd.